SISI Premium Hair Extensions
Returns & Refunds
Last updated: September 2026
Tools & accessories
Unused tools and accessories in their original, unopened packaging may be returned within 7 days of delivery for a refund or exchange. Contact us before sending anything back so we can arrange the return.
Hair products
For hygiene reasons, The Empress Weft™ can only be returned if the packaging and hygiene seals are completely intact and the hair has not been worn, altered, coloured or removed from its ties. Please check your shade and length carefully on arrival before opening.
Faulty or incorrect items
If an item arrives faulty, damaged or incorrect, contact us within 48 hours of delivery with your order number and photographs. We will arrange a replacement or refund, including return shipping, in line with the Consumer Protection Act.
How refunds are paid
Approved refunds are processed back to your original payment method within 5–10 business days of us receiving and inspecting the returned item.
Start a return
Email trade@sisihairco.com or WhatsApp +27 75 863 5485 with your order number and the reason for the return, and we will guide you through the next steps.
Need help with an order? Email trade@sisihairco.com or WhatsApp us on +27 75 863 5485.